The Consumerist: Staples Tries To Charge Senior Citizen $390 For Basic Computer Repair
Reader Michael watched incredulously as a Staples tech tried to convince a senior citizen that his computer wouldn't work properly without repairs costing almost $400.The senior, who had been lulled into Staples for a free tune up that suddenly cost $39.99, didn't understand why he needed to spend money on a "diagnostic screening ($49.99), virus removal services ($150), and more RAM (~$150)." Michael intervened and offered to look at the computer free of charge.
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The Consumerist: Geek Squad Charges $415 Dollars To Replace A Hard Drive; Makes Customer Retrieve Data Files Himself
Reader O.'s laptop stopped working, so he consulted the oft-advertised but rarely recommended Best Buy "Geek Squad" for assistance.
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CBC.ca: Getting Gouged by the Geeks
Their dorky company names and their cute little cars give off an air of friendly, helpful competence. But do the people who make computer house calls actually know what they're doing? As Erica Johnson's hidden-camera investigation reveals, most of the time the answer is "no."
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FOX12 News: "GeekSquad Caught Scamming"
This YouTube video of FOX12 Investigative Reports gives a great example of what is wrong with the computer repair industry today. Click Read More to view.
Why Xioustic Computer Services Was Started
This is a short story about what finally drove me to create a computer service business.
When arriving back home to Antioch from college I brought a laptop in for warranty repair/replacement at the local GeekSquad. I noticed a woman in front of me bringing her Gateway computer in for repair. My laptop was also a Gateway, so we naturally sparked conversation about how disappointed we were with our purchases.